The initial stages of setting up a client's SAP landscape as an AMS provider are essential for a fruitful cooperation. There are two main areas to think about for AMS after a contract has been signed: what we already know about the client and what we need to know further.
About the client: what we know
1.Industry Sector of Customer
The client's industry sector might shed light on the types of difficulties the client is experiencing and the best possible solutions. A client in the manufacturing sector, for instance, would have particular needs with regard to supply chain management, production planning, and quality control. Recognizing possible areas for the client's growth or expansion also requires an understanding of the client's industry sector.
2.SAP Landscape
It's crucial to have a thorough understanding of the client's SAP landscape. This involves being aware of the systems they employ, their licencing, and an overview of their infrastructure. It's crucial to know whether the client uses an on-premises or cloud system. It's also crucial to understand whether the customer makes use of any third-party SAP-integrated programmes.
3.Key Stakeholders
In order to ensure efficient communication and collaboration with the customer, it is imperative to identify the main stakeholders. This entails knowing who will be utilising the system, who the principal contact is, and who will be in charge of making decisions. Understanding the client's organisational structure and how it links to their SAP systems is crucial.
4.Current Business Challenges
Understanding the client's present business concerns in respect to their SAP systems is critical. Finding any system limitations such as user awareness, manual controls, and SAP process bottlenecks is part of this approach. Understanding the client's present pain issues and how they connect to their SAP systems is also crucial.
What We Should Know Additionally
1.Usage of SAP
It is crucial to comprehend the client's SAP usage. Is it employed as a business system or a transactional system? Are all SAP modules being used, or are simply a few? Knowing this can make it easier to pinpoint areas where SAP can be improved to better serve the client's business objectives.
2.Usage of SAP Reports
It is crucial to comprehend how the client uses SAP reports to make business decisions. This information can be used to determine which reports the customer values the most and what data they require to make wise business decisions. It's critical to comprehend the reporting requirements of the customer and how they relate to their operational procedures.
3.SAP Integrations
Understanding SAP linkages between functional domains is crucial. Understanding the integration of the various SAP modules and the data flow between them is part of this. It's crucial to comprehend the client's use of any third-party SAP-integrated programmes as well as how they function.
4.Constraints
It is crucial to identify restrictions like user awareness, manual controls, and SAP process bottlenecks. Understanding these limitations is crucial for identifying areas where the client might require more coaching or assistance in order to maximise their SAP implementations. It's crucial to comprehend how these restrictions relate to the organisational structure and business procedures of the client.
5.Training Needs
It's crucial to determine the client's training requirements. Knowing what training is required for important stakeholders and end users to ensure the efficient usage of SAP systems falls under this category. In order to maximise their SAP systems, clients may want additional training or help in certain areas. This could involve instruction on particular SAP modules, reporting, integrations, or other topics where the client might require assistance.
Conclusion
In conclusion, for an AMS supplier, structuring a client's SAP landscape is an essential initial step. It is crucial to comprehend what we already know about the client, such as their industry sector, SAP environment, important players, and current business difficulties. Furthermore, it's crucial to understand the client's SAP usage, SAP reports, SAP connectors, constraints like user awareness, manual controls, and SAP process bottlenecks, as well as their training requirements. An AMS provider can gain a thorough grasp of the client's SAP landscape and pinpoint areas where they can add the greatest value by following these steps.