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AI-enabled AMS

AI-enabled AMS:
Smarter Simplified
SAP Support

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At Abhiyanta India Solutions, we’re redefining SAP Application Management Services with the power of AI. Our AI-enabled AMS is designed to streamline your ticket management process—automatically identifying, categorizing, and routing issues based on their complexity levels (L1, L2, and L3). The result? Faster resolution, improved resource allocation, and enhanced service quality across the board.

Whether you’re managing routine support tickets or dealing with mission-critical incidents, our AI-driven system ensures that every issue is addressed by the right expert, at the right time. By reducing manual triage, we help SAP teams cut downtime, lower costs, and maintain peak system performance.

Why Choose Our AI-enabled AMS for Your SAP Landscape?

  • Automated Ticket Classification: Instantly sort and assign tickets based on priority and complexity.
  • Accelerated Response Times: Ensure L1 issues are resolved quickly, while L2 and L3 are escalated efficiently.
  • Resource Optimization: Free up your experts for high-value tasks by reducing their involvement in low-impact tickets.
  • Continuous Learning: Our AI engine adapts and improves with every interaction, becoming smarter over time.
  • Seamless Integration: Fully compatible with your existing SAP infrastructure and AMS workflows.

How it works

With a sleek, user-friendly web portal, end-users can raise tickets effortlessly. The system classifies each issue in real-time. For L1 tickets, the AI recommends the top three resolutions, ranked by confidence, allowing users to solve issues faster, often without escalation. If further support is required, the platform automatically routes the ticket and notifies the appropriate support team via email.

Admins benefit from real-time, visual dashboards that display organization-wide stats, enabling them to monitor performance, track escalations, and download comprehensive reports. With role-based access controls, every action is logged and auditable, ensuring transparency and compliance at every step.

Benefits for Every Stakeholder

  • End Users: Enjoy faster resolution times, reduced downtime, and a seamless self-service experience.
  • Support Teams: Focus on complex tickets while AI handles repetitive tasks and provides context for faster troubleshooting.
  • Company Admins: Gain control with user management tools, exportable insights, and full visibility across the support landscape.
  • CXOs and IT Leaders: Reduce AMS operational costs, improve SLA compliance, and maximize ROI on SAP investments.
  • Entire Organization: Embrace a scalable, intelligent AMS solution that drives digital transformation from the inside out.

At Abhiyanta India Solutions, our mission is to blend intelligent automation with expert SAP consulting - making your AMS smarter, leaner, and more responsive than ever. Whether you're a growing enterprise or a large-scale SAP-driven organization, our AI-enabled AMS is built to evolve with your business.
Let AI handle the complexity - so your team can focus on strategy, not support.